System Upgrade
Thank you for your understanding this past weekend. We appreciate your continued patience through the next few weeks as we become more familiar with our new system.
A few reminders
- If you have external transfers, they did not transfer over after the upgrade. You’ll need to set these up again. View our step-by-step video.
- If you use member-to-member transfers, the transfers & recipients did not transfer over after the upgrade. You’ll need to set these up again. View our step-by-step video. If previous recipients reflect in your drop down 'TO,' you'll need to remove them and re-add your recipient.
- If you use Quicken or QuickBooks, you'll need to deactivate/reactivate your online banking connection. View our step-by-step guide.
- If you are a Pay My Loan user, any new one-time or recurring payments will now require the new 4-digit suffix. You’ll receive a letter the week of Oct. 4 with your new 4-digit suffix or you can view it in online banking.
What changed?
Effective Oct. 4, 2021, IHMVCU is revising our Member Service Agreement and Rate & Fee disclosure. Many of these changes are intended to clarify our agreements with our members. Other changes are in place to reflect regulatory updates regarding our products and services.
Copies of the revised Member Service Agreement and Rate & Fee disclosure are available here.
